Speak to E-Sutta Direct.

[esutta]

People in the group - I represent esutta.com - i am happy to see all the genuine feedback that is here and have tried to improve things for all our consumers and trying to make further changes - like we have changed our packing now - and sincere apologies for incovienece caused - all the users can directly write to us on this forum and we will help you out.

We are a small startup trying to set up things but a lot of times due to unavoidable circumstances (majorly India customs) we face issue with products, we aim to provide good quality products in India through Esutta.

A few recommendations from our end:

For people looking for good quality e juices - we have just now got our consignment for world No.1 E Juices - Johnson Creek in India available in 3 flavors JC Original, Red Tennessee Cured and Arctic Mentol

For Clearomisers: go with the Aspire BDC - Dual Bottom Coils - really good performance.

For Kits: Go with the Cigo Beta (650 mah original battery, bottom dual coil clearomiser and usb charger)

6 months warranty on all products.

Happy to help.

Regards,
Esutta

[chinoy]

Some feed back for esutta.
Cons:
a. The tank shown in the picture was with original Kanger Tech Packing supposed to be Pyrex. What I revived had no packing and looks more like plastic. How can you help me rectify this.
I really want to be convinced that I got an original Kanger Pyrex tank. (Even the o-ring did not sit I had to use the old o-ring.)

b. The wick sold is useless. a. You should mention that what you are selling i.e. String / Cotton / Silica String / Silica Braided.

Pros:
Nice to see that you offer a 6 month warranty on your sales. Unlike some other vendors who do not even give 24 hours warranty.

Welcome and thanks for your discount to our club. Who ever has made any purchases in India are buying from you because your rates are the best in India right now.

Consider sending in some sample liquids we will review it at our weekly vape meet. Where members sample various products and flavors. We can do a video review or a written video.
I get my Nicotine and Flavors from MFS (Myfreedomsmokes.com) You may want to give them a try. We are also developing our own in-house flavors. If you smoke I can send you some samples.

[mohsihummer]

@esutta.. looks like you did read my letter..

will be recieving my replacement batt tomorrow.
Edit-
recieved batt today.
Sent me an EGO-c upgrade instead of ego-t upgrade Black colour. Prefer this over white.. Looks new.Works good
The difference between ego c upgrade and t upgrade is c has a low batt warning. 3 led's - white- regulated, yellow-unregulated, blue- on/off/short circuit/lowbatt. No complaints. The response from esutta was good. No hassle. Thanks

[chinoy]

Good Job E-sutta.
You are setting the benchmark for other to follow.

[esutta]

Thank you Chinoy

Will try and resolve everything:


a. The glass you have got is an original Kanger one only - either we would be having a complete set of it or we would have opened a new box and given it to you - but i cross checked with the packing team : the protank glass that you have got - was actually taken out from a complete new kit - that's why it was without the outer packing

b. We only got the silica wicks for the first time and the factor that provided us provide a very thin string - the new silica wicks that we are gtting are of 2mm and will probably be available after 15th of June 2014 - will update you all as they arrive.

Happy to help

[AndyK]

Hi there esutta!

Glad to know you and happy to see you actively participating in online vaping communities. Helps in building trust in your products!

I'm looking for Sony IMR US18650VTC5 batteries. Would you have any in your store? Would love to buy a pair. And also, I'm thinking of making my own 18xxx and 26xxx mods. Any plans of keeping 26xxx batteries in your store?

Would appreciate an update.

Thanks!

[esutta]

Andy : We currently have - Samsung IMR 18650 batteries - will check with the factory if i can get you the Sony IMR US18650. VTC5 batteries - will check also will update you on the 26xxx batteries.

Thanks

[AndyK]

Thanks for the headsup esutta!

If you are going to check for 26650s, I'd say please check for the 30A battery from MNKE .. MNKE IMR 26650 4000 MAH. It's an awesome battery! I'd love to order a pair.

My requirement is a pair of VTC5 and a pair of the MNKE IMR.

Thanks mate!

[chinoy]

Ill do a review on the VTC5 in a day or two. Imported a large number for self and a few friends. I think we paid 10$ each.